When you get your money back
Last updated 25 August 2026
The short version
- Ask within 14 days of a charge and, if you have barely used the plan, you get a full refund.
- Annual plans are refunded pro rata for 30 days.
- Duplicate charges and outages we caused are always refunded, whatever the window.
- If you are a consumer in the EU or UK, your statutory 14-day right of withdrawal applies regardless of anything below.
Write to [email protected] with the email on your account and the order number.
1. Standard windows
| Plan | Window | Condition |
|---|---|---|
| Pro — €29.99 per month | 14 days from the charge | Full refund of that month |
| Bring your own key — one-time purchase, not on sale yet | 30 days from the purchase | Full refund |
Usage means metered operations on our compute: scans, citation probes, drafts. Nothing else counts against a refund.
2. Always refundable
- A duplicate or repeated charge for the same period.
- An outage of our service lasting more than 48 consecutive hours that we caused.
- A charge after you cancelled, where the cancellation was confirmed.
- Any case where consumer protection law requires it, including the 14-day right of withdrawal under EU Directive 2011/83/EU.
3. What is not refunded
- Quota that has already been consumed on a plan outside its refund window.
- Dissatisfaction with what a model wrote, or with how a community responded to something you posted. We tell you what the rules say and hand you a draft; the outcome on Reddit is not something we can warrant.
- Action taken against your Reddit account. The tool never posts, so any submission was yours.
4. Anti-abuse
One refund per account per plan type in any 90-day period. A pattern of buying, consuming a plan's quota, and requesting a refund will end in the account being closed. Starting a chargeback without contacting us first has the same result, because we cannot answer a dispute we were never told about.
5. How to ask
- Email [email protected] from the address on the account, with the order number and which plan you are refunding.
- We reply within 3 working days.
- Approved refunds are returned by our payment processor to the original payment method, typically within 5–10 working days.
You do not need to give a reason inside the standard window. Telling us one helps us fix whatever went wrong, but it is not a condition.